Role Overview
We are looking for an experienced WordPress Production Operations Editorial SME to support enterprise blog publishing editorial operations and selfservice authoring programs
The ideal candidate should have strong handson experience with WordPress content authoring and publishing workflows along with the ability to work directly with content managers editors producers product teams and engineering teams
This role will help establish a scalable selfservice publishing model improve editorial processes support authors through office hours and training and serve as the bridge between business users and technical teams
Key Responsibilities
Provide handson support for WordPress content authoring publishing editing scheduling and page management
Support blog managers content producers editors and business stakeholders with WordPress publishing questions
Help establish and operate a selfservice editorial and publishing model
Participate in regular office hours and provide guidance to authors and content teams
Understand existing WordPress implementation templates components plugins workflows permissions and publishing standards
Troubleshoot authoring and publishing issues and determine whether they require editorial guidance or engineering support
Work closely with WordPress development SRE QA and platform teams to resolve technical issues
Document frequently asked questions known issues publishing procedures and best practices
Create authoring guides SOPs knowledge articles and training materials
Identify repetitive authoring questions and opportunities for automation or improved selfservice
Support content launches campaigns major announcements and highpriority publishing activities
Ensure published content follows established quality accessibility SEO security and governance standards
Track operational issues recurring challenges and improvement opportunities
Provide clear status updates and escalate risks or publishing blockers when required
Required Skills
Strong handson experience with WordPress CMS
Experience with enterprise content authoring and publishing operations
Good understanding of WordPress pages posts templates Gutenbergblock editing plugins media management categories tags redirects and publishing workflows
Experience supporting editorial teams content managers or digital producers
Ability to troubleshoot publishing and authoring issues independently
Understanding of web technologies such as HTML CSS URLs redirects caching and basic browser troubleshooting
Familiarity with Agile delivery and tools such as Azure DevOps Jira or similar platforms
Strong documentation and knowledgemanagement skills
Excellent verbal and written communication skills
Ability to work directly with senior stakeholders and explain technical topics in simple terms
Preferred Skills
Experience supporting largescale enterprise or global WordPress platforms
Experience with Microsoft digital platforms or Microsoft technology environments
Familiarity with Azurehosted WordPress environments
Understanding of SEO accessibility analytics security and web performance
Experience building selfservice publishing or content operations programs
Exposure to AIassisted content operations workflow automation or Copilotbased solutions
Working Expectations
Strong customerfacing and stakeholdermanagement skills
Comfortable conducting author training and office hours
Able to work collaboratively with globally distributed engineering and operations teams
Ability to provide overlap with PST business hours when required
Proactive ownership of issues from identification through resolution
Focus on reducing dependency on engineering teams by enabling authors through documentation training and selfservice
Success Measures
Success in this role will be measured by increased author selfservice reduced publishing support dependency faster resolution of editorial issues improved documentation fewer repeat questions and reliable execution of businesscritical blog publishing activities
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