Job Description

For over twenty years, Martis Camp has set the standard for extraordinary private community living in the Tahoe region. It’s a place where families and friends come together to enjoy an unmatched mountain lifestyle—surrounded by breathtaking scenery, enriched by world‑class amenities, and grounded in an authentic sense of community.
Nestled in the heart of Truckee, California, Martis Camp features an exceptional collection of amenities, including the iconic Camp Lodge, Family Barn, Beach Shack, Lost Library, and a stunning Tom Fazio–designed golf course. The Club provides a four-season experience with recreation, dining, wellness, and outdoor adventure woven into every aspect of daily life. Martis Camp isn’t just a place to work, it’s a place to belong, contribute, and be part of something truly remarkable.

The Winter Ski Storage Ambassador operates under the direction of the Winter Operations Manager and in accordance with the Club's Vision, Mission, Goals, and service standards. This position operates the ski storage department to the highest standards of safety, service, and hospitality, serving as the first and last point of contact with the membership and their guests in creating an unforgettable ski experience. The Winter Ski Storage Ambassador works closely with the Winter Operations Manager and fellow Ambassadors to ensure the total member ski experience is in alignment and extraordinary.

Availability for early mornings, late evenings, weekends, holidays, and extended peak-season hours is required, along with a polished, professional presence and genuine passion for hospitality and the mountain lifestyle.

Member & Guest Equipment Service

• Pull and prepare requested skis, snowboards, and boots ahead of member and guest arrival, placing boots on the heater for REQUESTED_HOME and time-sensitive REQUESTED orders.
• Transport skis, poles, and snowboards through the building and out to the snow, confirming equipment matches the correct member or guest name with the valet and snow teams.
• Display a superior service attitude, anticipating the needs of members and their guests as a guiding philosophy.
• Assist members and guests at the boot counter, brushing off snow and checking equipment condition before hand-off.

Ski Storage Operations & Technology

• Track and document member and guest equipment and storage locations using the ski storage app.
• Process equipment requests through the Request Equipment, Active Requests, and Snow tabs, and finalize completed orders using the Mark Out function.
• Assign and maintain organized, labeled storage locations for all member and guest equipment.
• Coordinate returning equipment to storage or marking items as taken home at the end of a member's day.

Ski Tech & Retail Knowledge

• Maintain ski tech training, including binding adjustments and ski tuning.
• Maintain knowledge of the latest ski equipment technology and how it applies to retail offerings and member/guest equipment.
• Maintain knowledge of Lookout Lodge retail merchandise and the Jonas point-of-sale system, including merchandise look-up and member and guest sales.

Cross-Department Coordination & Communication

• Develop and maintain a strong professional relationship with the entire Lookout Lodge operation, including Valet and Shuttle teams.
• Maintain knowledge and understanding of the Northstar ski experience, including snow conditions, lift ticket requirements, ski lift status, and road conditions.
• Display strong, positive communication skills and a cooperative working environment with all staff and Club members.

Cleanliness & Daily Operations

• Ensure Ski Storage is 100% clean and properly set up at opening and closing each day.
• Complete closing procedures, including returning radios for charging and locking Ski Storage and Ski Tuning doors.
• Perform other duties as assigned by the Winter Operations Manager.

KNOWLEDGE, SKILLS, & ABILITIES :

Knowledge

• Knowledge and understanding of the Northstar California ski experience, including snow conditions, lift ticket requirements, lift status, and road conditions.
• Knowledge of Lookout Lodge retail merchandise and the Jonas point-of-sale system.
• Knowledge of the latest ski equipment technology as it applies to retail offerings and member/guest equipment.

Skills

• Excellent verbal and written communication skills.
• Excellent interpersonal and guest service skills.
• Excellent organizational skills and attention to detail.
• Excellent critical thinking skills.
• Excellent time management skills with a proven ability to prioritize and multitask.
• Ski tech skills, including binding adjustments and ski tuning.

Abilities

• Ability to interact and develop positive relationships within and outside the organization.
• Ability to maintain high ethical and moral standards, including personal presentation reflected in interactions with members.
• Ability to work effectively both independently and as part of a team.
• Ability to remain organized and efficient while managing high volumes of equipment during peak periods.

MINIMUM AND PREFERRED EDUCATION, EXPERIENCE, AND LICENSURE:

• Rossignol biennial binding certification required (or ability to obtain shortly after hire).
• High school diploma or GED preferred.
• Must pass a pre-employment drug screen.

PHYSICAL REQUIREMENTS:

• Ability to lift up to 50 lbs.
• Ability to communicate effectively in a collaborative work environment utilizing various technologies such as telephone, radio, computer, web, voice, teleconferencing, e-mail, etc.
• Able to get to work with consideration to winter driving conditions.
• Comfortable and able to operate snow removal equipment; shovel use required, snow blower preferred.
• Flexible schedule to include weekends and holidays.

WAGE RANGE & BENEFITS: $20.00 - $25.00/hr

• One Complimentary Meal Per Day
• Scholarship Opportunities
• Retail Spa and Golf shop discounts
• Ambassador Recognition Activities and Events
• Free Ambassador Fitness, Golf & Tennis Clinics (when available)
• Work Tango Recognition and Incentive Programs

*Martis Camp Club is an equal-opportunity employer

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