Job Description
Location - Plano, Texas, United States
- This position may also be based in the Reston, Virginia office.
Job Type
Permanent, full-time
The Impact You Will Make
The Windows Engineering Manager leads the engineering, delivery, and operational support of the enterprise Windows endpoint platform. This role provides technical and people leadership for a distributed team of approximately 8–10 desktop engineers and technicians.
Key accountabilities include:
- Lead the design, deployment, management, security, and lifecycle of enterprise end-user computing services.
- Drive execution of the enterprise end-user computing strategy.
- Ensure Windows platforms are secure, compliant, reliable, and aligned with business objectives.
- Establish engineering standards, operational processes, platform modernization initiatives, and service-performance measures.
- Oversee Windows endpoint management, device provisioning, operating system lifecycle management, and endpoint security capabilities.
- Partner with Infrastructure, Information Security, Network, and Enterprise Operations teams to deliver scalable solutions for a hybrid workforce.
- Maintain platform health, service quality, operational stability, and engineering execution.
- Set priorities, remove delivery barriers, develop team talent, and foster accountability and continuous improvement.
- Deliver strategic initiatives such as operating system upgrades, endpoint management modernization, automation, and device lifecycle programs.
- Serve as a trusted advisor to Digital Workplace leadership, balancing strategic planning with operational execution.
Minimum Required Experience
- At least 6 years of IT engineering experience and 5+ years in enterprise desktop or end-user computing roles, including leadership responsibilities.
- Deep hands-on knowledge of Windows in large enterprise environments, including operating system deployment, imaging, troubleshooting, and lifecycle management.
- Expert-level experience with Microsoft SCCM/MECM and Microsoft Intune, including software distribution, patching, compliance, and co-management models.
- Strong understanding of VDI and remote computing platforms, such as Citrix, VMware Horizon, and Azure Virtual Desktop.
- Ability to automate endpoint operations using PowerShell, Python, or similar scripting languages, including zero-touch provisioning and configuration management.
- Knowledge of endpoint security practices, including encryption, EDR, identity, and hardening, as well as desktop networking concepts such as LAN/Wi-Fi, VPN, DNS, and DHCP.
- Experience leading enterprise testing strategies, pilot programs, vendor technical evaluations, proofs of concept (POCs), and data-driven platform and tooling recommendations.
- Experience supporting thousands of endpoints across multiple locations and hybrid work models.
- Direct experience with Windows 365 Cloud PC, Autopilot, Intune-first strategies, or major operating system migrations, such as Windows 10 to Windows 11.
- Track record of improving end-user experience through automation, analytics, or modern support models.
- Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
Desired Experience
- Experience in financial services or another regulated industry with strong compliance and availability requirements.
- Experience managing OEMs, software vendors, and service providers.
- Experience with budgeting, licensing optimization, and contract oversight.
Job Tags
Permanent employment, Full time, Contract work, Work at office, Remote work