Job Description

A-1 Locksmith is a trusted leader in security solutions, serving Collin County with a commitment to exceptional customer service and expert locksmith services. As a Retail Locksmith Associate, you will join a supportive team in a welcoming retail environment, helping customers with their security needs and learning valuable locksmith skills through paid training. This role is ideal for individuals who enjoy problem-solving, have a mechanical aptitude, and are eager to grow their expertise in a dynamic workplace. With operations Monday through Saturday, A-1 Locksmith offers a collaborative atmosphere where your contributions directly impact customer satisfaction and store success.

Responsibilities

• Obtain a locksmith license and perform locksmith services (paid training provided)
• Greet and assist customers as they enter the store
• Identify customer needs and recommend appropriate security products and services
• Provide accurate information on product features, pricing, and after-sales services
• Answer customer questions about specific products and services
• Conduct price and feature comparisons to help customers make informed decisions
• Cross-sell products to enhance customer satisfaction and store profitability
• Ensure shelves are fully stocked and merchandise is organized
• Process returns and address customer concerns promptly and professionally
• Inform customers about current discounts and special offers
• Share customer feedback with the Store Manager to improve service
• Stay up to date on new products and services offered by the store

Qualifications

• Mechanical inclination and willingness to learn locksmith skills
• Previous experience as a Retail Sales Representative, Sales Associate, or similar role
• Basic math skills
• Proven ability to achieve sales goals
• Excellent communication skills and ability to build trusting relationships with customers
• Ability to work effectively in a fast-paced environment
• High school diploma or equivalent

Benefits

• Health, vision, and dental insurance options
• Company-paid life insurance policy
• Flexible Spending Account (FSA)
• Short-term and long-term disability options
• Voluntary life insurance and Aflac options

For more information about our company, visit our website:

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