IT Field Service Technician Job at Eurofins, Lancaster, PA

  • Eurofins
  • Lancaster, PA

Job Description

Eurofins seeks a Tier 2 IT Field Service Technician to provide remote and on-site technical support across North American laboratories. The role combines desktop support, hardware troubleshooting, and occasional help desk overflow, requiring 3+ years of desktop support experience with proficiency in Windows OS, Microsoft cloud products, and ITIL incident tracking.

Responsibilities

  • Deliver remote desktop support for support tickets across North America
  • Provide on-site technical support to assigned laboratories 2-4 days weekly
  • Troubleshoot and resolve hardware, software, and network connectivity issues
  • Translate technical concepts into understandable language for varied skill levels
  • Develop knowledge base articles and provide occasional on-call support

Requirements

  • Minimum 3 years desktop support with increasing responsibilities
  • 1 year help desk support and knowledge management experience each
  • 1 year ServiceNow or equivalent ITIL incident tracking system
  • Intermediate Windows OS, hardware, and Microsoft product troubleshooting skills
  • Basic Active Directory, DNS, DHCP, and group policy knowledge
  • Intermediate VPN, remote access, Citrix, and remote desktop support
  • Authorization to work indefinitely in the United States without sponsorship

Job Tags

Remote work

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