Job Description

Job Responsibilities:

• This position operates within the IT Infrastructure function and serves as a technical engineer spanning various infrastructure domains. As a member of the Global Infrastructure team, this role offers support to all LONZA sites.
• The position ensures service provider quality by managing relevant services through definition of KPIs, SLAs and associated measurements and reporting.
• Furthermore the role holder ensures that good IT practices, including good Documentation practices, IT security and change management practices are constantly adhered to.

Skills:

• Communication and stakeholder management skills
• Fluent in English
• University degree actual or working style
• Ability to define, select, implement and manage standards and associated services.
• Ability to manage service provider, including definition of KPIs, measuring service quality and outcomes
• Ability to contribute to architecture blueprints, in e.g. the OT area
• Ability to contribute to appropriate documentation, including e.g. processes, configuration documents, designs.
• Hands on experience in multiple technologies and infrastructure areas, such as:
• Defining service and technical solution requirements
• Cisco switches and Wireless controllers
• Hypervisors, such as Vsphere and AHV
• Infrastructure and testing as a Code knowledge highly desired (e.g      o Senior Linux knowledge is highly desired
• Senior Windows Server knowledge is a must
• Automation of infrastructure tasks
• Active Directory
• Backup technologies, ideally Veeam and Acronis
• Disaster recovery
• PowerShell/Bash skills
• Basic Citrix and Windows Remote Desktop Services skills
• Storage and File services
• Database knowledge is highly desired  

Education/Experience:

• 5-10 yrs Exp
• Strong customer service ethic
• Can drive cultural and technological disruption
• Ability to perform cross technical Root cause analysis and define associated measures.
• Able to work independently and make educated decisions to provide quick solutions to problems
• Ability to prioritize and quickly resolve issues
• Excellent analytical and problem-solving skills
• Effective prioritization and project management skills
• Ability to anticipate risks and devise solutions in the moment
• Deep technical infrastructure knowledge
• Understand ITIL model and metrics for Service Delivery

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