Job Description

Job Description

The Fountain Worker - Espresso is responsible for delivering exceptional guest service in a fast-paced luxury coffee and quick-service environment. This role greets guests, takes and prepares orders, processes transactions, and ensures all products are served according to Wynn and Forbes Five-Star service standards. The Fountain Worker maintains a clean, organized work area, assists with inventory and stocking, and works collaboratively with team members to create a welcoming and efficient guest experience.

Job Responsibilities

• Provide friendly, professional, and personalized service to all guests while upholding Wynn's service standards.
• Greet guests promptly, answer questions regarding menu offerings, and make recommendations when appropriate.
• Accurately take food and beverage orders and enter them into the Point of Sale (POS) system.
• Prepare and serve coffee, espresso-based beverages, teas, and other menu items according to established recipes and presentation standards.
• Process cash, credit card, and other forms of payment accurately while maintaining proper cash handling procedures.
• Ensure orders are prepared and delivered efficiently while maintaining quality and consistency.
• Complete opening, closing, and side work duties as assigned, including cleaning, stocking, and equipment maintenance.
• Receive, unload, organize, and properly store warehouse and vendor deliveries.
• Maintain cleanliness and sanitation standards in accordance with company, local, and state health regulations.
• Monitor product levels and communicate inventory needs to leadership.
• Work collaboratively with culinary, stewarding, and front-of-house team members to ensure seamless operations.
• Anticipate guest needs and resolve concerns in a professional and timely manner.
• Maintain knowledge of menu items, ingredients, and beverage offerings.
• Perform all other job-related duties as assigned.

Qualifications

• Must be able to communicate effectively in English, including reading and writing fluently in a professional manner.
• Minimum of one year of guest service experience, preferably in a high-volume coffee shop, quick-service restaurant, café, concession, or similar food and beverage environment.
• Previous experience preparing espresso-based beverages preferred.
• Basic food and beverage knowledge required.
• Experience handling cash transactions and operating a Point of Sale (POS) system required.
• Highly organized with strong attention to detail and excellent guest service skills.
• Ability to work efficiently in a fast-paced environment while maintaining service and quality standards.
• Must demonstrate the ability to work effectively both independently and as part of a team.
• Must be able to obtain and maintain all licenses, permits, and work cards as required by local, state, and company regulations.
• Must be at least 21 years of age.

Knowledge, Skills, and Abilities

• Exceptional customer service and interpersonal communication skills.
• Ability to multi-task and prioritize responsibilities in a high-volume environment.
• Strong organizational and time management skills.
• Ability to accurately handle cash and complete transactions.
• Working knowledge of food safety and sanitation standards.
• Ability to maintain professionalism and composure while under pressure.
• Commitment to providing a luxury guest experience consistent with Forbes Five-Star service expectations.

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

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