Job Description

Location: Remote Travel: 20% - for client visits and industry events. We're Proof , a high-growth startup in the legal tech industry, founded in 2017. We offer a best-in-class legal services platform used by thousands of law firms and property management companies. Our platform enables law firms and collections parties to access efficient, transparent, and accessible legal and document delivery services, traditionally out of reach. We are on a path to double our business this year and are building a team to help us scale rapidly. We welcome individuals from all backgrounds who are eager to help build a future where legal services are readily accessible, affordable, and efficient. If you have curiosity, passion, and a collaborative spirit to drive change in an outdated industry, we want you on our team. About the Role: We are hiring an Account Manager to own the post-contract relationship for our Creditors' Rights accounts. You take the handoff from the sales team at contract signing and own everything from there: onboarding, ramp, retention, and growth. New logos are assigned to you throughout the year as they close. The firms you will be managing file thousands of cases a month across multiple states, run formal audit programs, and hold their vendors to documented SLAs. You need to know their workflow, their plaintiff clients, and their operational requirements. The right person is organized, proactive, and comfortable with operational complexity. You do not wait for clients to surface problems. You understand what good looks like for a creditors' rights firm and you hold Proof accountable to it. What You'll Do: Onboarding and Scoping - Take the handoff from the AE at contract signing and lead the firm through onboarding. Define state footprint, plaintiff client mix, reporting requirements, serve attempt rules, e-filing setup, and exception handling. - Set ramp milestones, volume targets, and reporting cadence with the firm in the first 30 days. Document and share these internally so every team member knows what was committed. - Ensure the platform is configured to match what was sold.

What the contract says and what the system does need to be the same thing. - Identify and resolve onboarding blockers early, whether that is alt-service setup, e-filing registration, bulk upload format, or platform access, before they delay volume. - Partner with the Solutions Architect to ensure customer success. Retention and Account Health - Serve as the primary day-to-day contact for your accounts. You are the person a Managing Partner or Director of Operations reaches out to when something is wrong, and you own getting it resolved. - Maintain a regular communication cadence, monthly reviews for core accounts and formal QBRs for enterprise accounts. - Monitor account health: serve rate, filing SLA adherence, volume trends, open job aging, complaint rate. Surface negative trends before the client does. - Flag at-risk accounts early and escalate internally with enough specificity that the team can act on it. Expansion and Growth - Find and develop expansion opportunities within your existing book. New states, new plaintiff clients, new service types. - You own the commercial conversation on expansion. You identify the opportunity, you propose and negotiate the expanded scope, and you onboard it. - Own renewal conversations. You know the account better than anyone and you are responsible for making the case for renewal and negotiating the terms. Platform and Industry Fluency - - Develop deep knowledge of the Proof platform. You need to know what it can do, what it cannot, how to configure it correctly, and where the edge cases are. - Understand the end-to-end service of process workflow: job creation, server assignment, attempt cadence, affidavit generation, e-filing, and billing. - Learn the state-specific service of process rules for your accounts' active jurisdictions.

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