Job Description

Citizens State Bank is seeking an energetic, service‑oriented Customer Service Representative (CSR) to join our frontline team. This full-time, on-site role will be onsite in our Ouray branch and plays a vital part in helping customers across our region feel supported, known, and valued.

As a CSR, you will be the welcoming face of the bank—providing friendly, accurate, and knowledgeable service to customers visiting our branches and those calling in from throughout the region. This entry-level role is perfect for someone who loves connecting with people, thrives in a detail-oriented environment, and wants to build a career in community banking.

What You’ll Do

As a Customer Service Representative, you will:

• Assist customers with everyday banking needs, including deposits, withdrawals, payments, and account questions
• Deliver excellent in-branch service as the first point of contact for customers
• Answer incoming phone inquiries and support customers across all Citizens State Bank locations
• Perform accurate data entry, transaction processing, and documentation
• Troubleshoot customer issues with professionalism and patience
• Uphold all bank policies and compliance practices to ensure customer safety and confidentiality
• Build trusted relationships with customers by demonstrating warmth, attentiveness, and problem-solving skills

What Makes You a Great Fit

We’d love to meet you if you bring the following minimum qualifications:

• 2+ years of customer service experience , ideally in a fast-paced or detail-focused environment (banking experience a plus, but not required)
• Strong communication skills—friendly, clear, and professional
• Comfort learning and using computer systems and banking tools
• High attention to detail and accuracy
• A genuine desire to help people and make their day a little easier
• Reliable transportation (you may be asked to cover other branches in the region from time to time)

Compensation for this job ranges between $17-$22 commensurate with experience . Full-Time team members are eligible for benefits including paid time off, retirement and employee stock ownership, health insurance, and more. For more details, visit 

 

CSB is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CSB are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. CSB will not tolerate discrimination or harassment based on any of these characteristics. CSB encourages applicants of all ages.

Job Tags

Full time

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